At Slipper Supply Store, we are dedicated to ensuring your complete satisfaction with every purchase, from our plush Gift Boxed Slippers to our elegant High Heels. We understand that sometimes a pair needs to be exchanged or returned. Our policy is designed with the same care, transparency, and personal touch that defines your shopping experience with us.

Policy Summary: We accept returns and exchanges for most items within 15 days of the delivery date. The item must be unworn, in its original condition, and in the original packaging with all tags attached.

1. The Simple Process: How to Return or Exchange

Follow these easy steps to initiate a return or exchange:

  • Step 1: Contact Us Within 15 Days
    Email our customer care team at [email protected] within 15 days of receiving your order. Please use the Return/Exchange Request Template provided below to ensure we have all necessary details to assist you promptly.
  • Step 2: Receive Your Authorization & Instructions
    We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
  • Step 3: Ship Your Return
    Securely pack the item(s) in their original packaging, include the original invoice or a copy of your order confirmation, and clearly mark the RMA number on the outside of the box. We recommend using a trackable shipping service.
  • Step 4: We Process Your Request
    Once we receive and inspect your return (typically within 5-7 business days of arrival), we will notify you via email about the status of your refund or the shipment of your exchange.

2. Return/Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Slipper Supply Store Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please provide your order number] Name: [Your Full Name] Email Address: [The email used on the order] Product(s) for Return/Exchange: [e.g., Ladies Boots in Black, size 7] Reason for Return/Exchange: [e.g., Size incorrect / Style not as expected / etc.] I confirm that the item(s) are unworn, in original condition, and include all original packaging and tags. Please provide the Return Merchandise Authorization (RMA) number and shipping instructions at your earliest convenience. Thank you, [Your Name]

3. Refunds: Timing & Method

Your comfort and trust are paramount. Here’s what to expect regarding refunds:

  • Timing: After we approve your return, your refund will be processed within 5-10 business days. Please note that it may take an additional 3-5 business days for the refund to appear in your original payment account, depending on your bank or payment provider.
  • Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Shipping fees are non-refundable, except in cases where we sent an incorrect or defective item.
  • Exchanges: For size or style exchanges, we will ship the new item via our standard shipping method once the return is received. If the exchange item is of higher value, we will charge the difference; if of lower value, we will refund the difference.

4. Important Conditions & Non-Returnable Items

To maintain the quality and hygiene of our products for all our style-conscious customers, we adhere to the following conditions:

  • Items must be unworn, unwashed, and free of any stains, odors, or damage.
  • Original tags must be attached, and items must be returned in their original branded packaging (e.g., the special box for Gift Boxed Slippers).
  • Non-Returnable Items: For health and safety reasons, all slippers (including Mens Slippers, Gift Boxed Slippers, and Moccasins intended as slippers) are FINAL SALE if the hygiene seal has been broken or the footbed shows signs of wear. This policy ensures the well-being of our entire community.
  • Customized or personalized items cannot be returned unless defective.
  • Sale items may have specific return conditions, which will be noted at the time of purchase.

5. Shipping Costs for Returns

The customer is responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). We will provide a prepaid return label in such cases.

We’re Here to Help

Your satisfaction is the foundation of our store. If you have any questions about our Returns & Exchanges policy, please don’t hesitate to reach out.

Slipper Supply Store
📍 224 Michael Sears Road, Belchertown, US 01007
✉️ [email protected]

Thank you for allowing us to help you Step Into Your New Favorite Pair. We are committed to making every step of your journey with us a comfortable and elegant experience.