Our Shipping Rules - Slipper Supply Store - https://www.urbanshoeshop.com

From our cozy Gift Boxed Slippers to our elegant High Heels, we ensure every step of your experience is as comfortable and stylish as our products.

Our Shipping Policy: Delivering Elegance & Comfort

We are committed to getting your carefully chosen items to you efficiently and securely, no matter where you are in the world (excluding a few remote regions in Asia and elsewhere).

Order Processing & Delivery Timelines

Order Processing: All orders are lovingly prepared and dispatched within 1-2 business days of payment confirmation.

Shipping Methods & Delivery Windows:

Standard Shipping (Fee: $12.95): We partner with DHL or FedEx for a swift and reliable service. Your order will typically arrive within 10-15 business days after shipment.
Free Shipping: For orders over $50, we offer complimentary shipping via EMS. Delivery is typically completed within 15-25 business days after shipment.

You will receive a tracking notification via email once your order is on its way, so you can follow its journey to your doorstep.

Our Returns & Exchanges Policy: Step Back with Confidence

Your complete satisfaction is our priority. Our policy is designed with the same care, transparency, and personal touch that defines your shopping experience with us.

Policy Summary

We accept returns and exchanges for most items within 15 days of the delivery date. To qualify, the item must be unworn, in its original condition, and in the original packaging with all tags attached.

The Simple 4-Step Process

1Contact Us Within 15 Days

Email our dedicated customer care team at [email protected] within 15 days of receiving your order. Please use the template provided below to ensure we have all necessary details.

2Receive Your Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.

3Ship Your Return

Securely pack the item(s) in their original packaging, include the original invoice or order confirmation, and clearly mark the RMA number on the outside of the box. We recommend using a trackable shipping service.

4We Process Your Request

Once we receive and inspect your return (typically within 5-7 business days of arrival), we will notify you via email about the status of your refund or the shipment of your exchange.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Slipper Supply Store Team,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email Address: [The email used on the order]
Product(s) for Return/Exchange: [e.g., Ladies Boots in Black, size 7]
Reason for Return/Exchange: [e.g., Size incorrect / Style not as expected]

I confirm that the item(s) are unworn, in original condition, and include all original packaging and tags.

Please provide the Return Merchandise Authorization (RMA) number and shipping instructions at your earliest convenience.

Thank you,
[Your Name]

Refunds: Timing & Method

Your comfort and trust are paramount. Here’s what to expect:

Timing: After we approve your return, your refund will be processed within 5-10 business days. Please note it may take an additional 3-5 business days for the refund to appear in your original payment account, depending on your bank or payment provider.
Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Shipping fees are non-refundable, except in cases where we sent an incorrect or defective item.
Exchanges: For size or style exchanges, we will ship the new item via our standard shipping method once the return is received. Price differences will be charged or refunded accordingly.

Important Conditions & Non-Returnable Items

To maintain the quality, hygiene, and style integrity of our products for all our customers, please note:

All items must be unworn, unwashed, and free of any stains, odors, or damage, with original tags attached.
For health and safety reasons, all slippers (including Mens Slippers, Gift Boxed Slippers, and Moccasins intended as slippers) are FINAL SALE if the hygiene seal has been broken or the footbed shows any signs of wear. This policy is essential for the well-being of our entire community.
Customized or personalized items cannot be returned unless defective.
Sale items may have specific return conditions, noted at purchase.

Shipping Costs for Returns

The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item shipped). In such cases, we will gladly provide a prepaid return label.

Shipping Policy