Welcome to Slipper Supply Store! We are delighted you’re here. Our website, urbanshoeshop.com, offers a curated collection of footwear designed to blend comfort with elegance, from our cozy Gift Boxed Slippers to our stylish High Heels. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By visiting, browsing, or making a purchase, you agree to be bound by these Terms. Please read them carefully.
1. Our Store & Our Customers
Target Audience: Slipper Supply Store caters to discerning individuals who value both comfort and style. Our primary customers are adults seeking quality footwear for themselves or as thoughtful gifts (such as our “Gift Boxed Slippers” or “Lazy Dogz Gifts For Him”). We serve a global clientele with an appreciation for detailed craftsmanship and reliable service.
Website Style & Product Philosophy: Our online presence reflects a blend of warmth and sophistication. We focus on clear presentation, user-friendly navigation, and detailed product information. Our products are characterized by their emphasis on comfort (e.g., Comfort Shoes, Moccasins), style variety (from Flats to High Heels), and gift-ready presentation.
2. User Obligations and Responsibilities
By using our site, you agree to:
- Provide accurate, current, and complete information during account creation and checkout.
- Use the website only for lawful purposes and not engage in any activity that disrupts its functionality.
- Not attempt to gain unauthorized access to any part of the site, other accounts, or our systems.
- Be responsible for maintaining the confidentiality of your account credentials.
- Ensure you are of legal age to form a binding contract in your jurisdiction.
- Review all order details, including product description, size, and price, before finalizing your purchase.
3. Products and Services Description
We offer a wide range of footwear as listed in our menu, including Sandals, Boots, Flats, Heels, and Slippers. We strive to display product colors and details as accurately as possible via photography. However, slight variations may occur due to monitor settings. All product descriptions, including materials and care instructions, are provided to the best of our knowledge. Some items, like personalized products, may have specific limitations noted at purchase.
Non-Returnable Items: For health, safety, and hygiene reasons, all slippers (Mens Slippers, Gift Boxed Slippers, Moccasins intended as slippers) are FINAL SALE if the hygiene seal is broken or the footbed shows any signs of wear. Customized items are also final sale unless defective.
4. Order and Payment Terms
Order Process:
Placing an order constitutes an offer to purchase. We will send an order confirmation email upon receipt. Acceptance of your order and formation of a contract occur when we dispatch the item(s).
Pricing & Payment:
All prices are in US Dollars (USD). We reserve the right to correct pricing errors. Accepted payment methods are Visa, MasterCard, JCB, and PayPal. Your payment is processed securely at the time of order.
Shipping Policy:
- Order Processing: Orders are prepared and dispatched within 1-2 business days after payment confirmation.
- Shipping Methods & Delivery:
- Standard Shipping ($12.95): Via DHL or FedEx. Delivery typically within 10-15 business days after shipment.
- Free Shipping: For orders over $50, via EMS. Delivery typically within 15-25 business days after shipment.
- Shipping Regions: We ship worldwide, excluding certain remote regions in Asia and other specified remote areas.
- You will receive a tracking notification via email once your order ships.
5. Returns, Exchanges, and Refunds
Your satisfaction is our priority. Please see our detailed Returns & Exchanges Policy for full information. Key terms are summarized here:
- Eligibility Window: Most items can be returned or exchanged within 15 days of the delivery date.
- Condition: Items must be unworn, in original condition, with all tags and original packaging.
- Process: You must contact us at [email protected] within 15 days to initiate a return and obtain an RMA number.
- Refund Timing: Processed within 5-10 business days after we approve the return, plus 3-5 business days for your bank to reflect it. Refunds are issued to the original payment method.
- Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error (wrong/defective item).
6. Intellectual Property
All content on this website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Slipper Supply Store or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
7. Limitation of Liability
Slipper Supply Store, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or any products purchased through it. Our total liability for any claim arising from your use of the site or a product shall not exceed the purchase price of the product in question.
We do not guarantee that the website will be error-free, uninterrupted, or free of viruses. You use the site at your own risk.
8. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the site shall be subject to the exclusive jurisdiction of the state and federal courts located in Hampshire County, Massachusetts.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the new Terms.
10. Contact Us
Your trust and comfort are paramount to us. If you have any questions about these Terms and Conditions, please do not hesitate to contact our dedicated customer care team.